After sharing our experiences with a nearby bike shop and also with other local bikers, we can’t stop considering that the hotel or hotel staff are somehow involved with the thefts.Giving Hard Rock Tahoe the benefit of the doubt, the July 4th holiday and COVID, we likened our stay to that of a Maximum Security Prison. As of 30 August we have still not heard from anyone representing the hotel. They security person who answered did not know about the break in but assured us that his supervisor would call that evening or the next day regarding their findings. After another 5 days we called back and requested results. On the 23rd the casino security office called us and requested the serial numbers of the stolen bikes and promised again to call back within 24 hours with their findings. Reluctantly, he promised to inform us about the findings on the surveillance cameras within 24 hours.

Our only response was a repeated message that we were responsible for our stolen/damaged property and that the casino was not liable.

We spoke to the manager on duty because we found the valet behavior suspicious, and to share our concerns that guests are not warned about heightened security risks. Police informed us that similar casino break ins are common and that they, the police, have requested the casinos multiple times to inform their clients to take precautions and to heighten 24 hour security. It was highly likely that the thieves used a car as so many things were taken, therefore something should show on the security cameras. The security supervisor came by and assured us that he would go through all the relevant security camera footage and would inform us and the police within 24 hours about the results. Two very friendly police officers arrived about 15 minutes later, took pictures, had us fill out a report and gave us a case number. We informed the hotel desk and security - and I had to pressure them to call the police. The loss including damage to the truck totaled more than $10,000.

That was about 5:00 pm and the next morning at approximately 7:00 am my partner and I discovered that both bikes were stolen, the camper shell was broken into, and all of our camping gear and food was gone. We felt the truck was secure as there were security staff walking around, valet was constantly moving vehicles and we could also see security cameras. We were never warned that our 2 mountain bikes were unsafe-they were locked to a locked trailer hitch rack. The valet parking guys helped us get our trucks parked on the 2nd deck of the parking deck - height wise it was a tight fit. On the 22nd of August 6 of us spent a night in the Hard Rock Resort and Casino in Stateline, NV.

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